The reason this happened is that while Sinofsky had the maniacal power and force of will of a Steve Jobs, he lacked Jobs’ best gift: An innate understanding of good design. Windows 8 is not well-designed. It’s a mess. But Windows 8 is a bigger problem than that. Windows 8 is a disaster in every sense of the word.
This is not open to debate, is not part of some cute imaginary world where everyone’s opinion is equally valid or whatever. Windows 8 is a disaster. Period.
While some Windows backers took a wait-and-see approach and openly criticized me for being honest about this, I had found out from internal sources immediately that the product was doomed from the get-go, feared and ignored by customers, partners and other groups in Microsoft alike. Windows 8 was such a disaster that Steven Sinofsky was ejected from the company and his team of lieutenants was removed from Windows in a cyclone of change that triggered a reorganization of the entire company.
As brutal as this piece by Paul Thurrott is, it is also incredibly smart, and daring, and therefore is absolutely worth a read. I questioned Windows 8 from the get-go, as it was just too big a departure from convention to please the masses. It was pretty, but so unproductive it is crazy. Microsoft need to put focus in pleasing their customers instead of trying to innovate in a place that still is not ready for change. From the direction Microsoft are moving in, I envision that in a few years we will be saying that the current Windows is what Windows 8 always should have been. And by that time Apple and Google would have come so far Windows will be left as tired as it always had been. Shame.